Q: How does the rental process work?
A: In a nutshell:
1) you place an order over the phone (843) 816-5070 or via the online shopping cart at which time we arrange the specific details of delivery including time, date and any special requests you may have. Most deliveries do not require you to be present as access to units for baby equipment delivery can be arranged at this time.
2) we deliver the items to your Hilton Head Island address, no additional charge.
3) we pickup your rental items, no additional charge. Pickup is arranged at the time your order is made and is handled in the same manner as delivery. In most cases you need not be present as your items can either be locked outside or we can arrange access to your unit through your property rental company after you check out.
Q: What is your refund/cancellation policy?
A: Cancellations must be received by email, a minimum of 72 hours in advance to be considered for a refund. We do not offers refunds for weather related reasons such as rain, wind, too cold, too hot, tropical depressions, tropical storms, hurricanes or evacuations due to tropical events. All cancellations are subject to a 10% fee once the payment has been processed. Cancellations received on day of delivery will be reduced to the minimum rental period available.
Q: Do you deliver to all locations on Hilton Head Island?
A: We deliver to most locations on Hilton Head with a few restrictions. We deliver from Sea Pines to Port Royal Village and most places in between. Please contact us if you have a question on your delivery location.
Q: Do you have a minimum for delivery?
A: Yes, the order must be at least $30 to qualify for free delivery.